Delivery Policy

Delivery Policy main image Delivery Policy image

Delivery Policy

Timing

In most cases we will dispatch your order within 1 to 2 business days. We will notify you of any delays. The time of dispatch may be effected by your chosen shipping method. In most cases you will receive a tracking number so you can monitor the progress of delivery

Shipping Costs

Shipping costs are dynamically calculated based on the weight and/or volumetric weight of your order, the delivery method and your delivery location. When you sign up for an account you will be able to see on any selected product the shipping cost based on your delivery location you have set in your account.

Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

For a select few products such as Diesel Generators and other bulky goods freight will be manually determined based on your preferences and the bulk handling equipment you have at your chosen delivery destination.

Urgent orders

Please phone us if you have an urgent deliverie request for an item and we can arrange  special services such as next flight and other premium express delivery products

Returns

Please see our returns Policy here